Our Policy

Aged Pet / Medical Issues Policy: If your pet is 10 years old or older, they could be considered to be an "aged pet". All pets age differently. For instance, a 10 year old chihuahua is considered to be younger than a great dane at the same age, due to their lifespans. If your pet is 10 years old or older it is important to know that boarding can be more stressful on their system the older they get. There can be underlying medical issues that surface, and stress can escalate a small problem. You are acknowledging you have been provided the information on boarding an elderly pet, and understand the risk involved.

Medical Conditions- For the well being of your pet, we will not board any pets with serious medical conditions, or in extremely failing health. The following conditions will be referred to a Veterinary clinic that does boarding or an in home pet sitter: Diabetes, Uncontrolled Epilepsy, Cancer, Hip Dysplasia (dog has trouble getting up or walking), Kidney Failure, Congested Heart failure, or any failing organ, recent ACL surgery or serious surgery (pet still has stitches) or a surgery requiring the pet be on restricted activity. If you have checked either or both boxes, we ask that you please call the office to complete your reservation, and get permission to board.

Facts and Risk regarding Bordatella (Canine Cough)Virus and Canine Influenza Virus - Bordatella is a canine respiratory virus, similar to a cold/flu in people. There are many strains of Bordatella/Canine Cough, however, just like the Human flu shot, the vaccine does not cover ALL strains. Thus even if your pet is current, they can still "catch" the virus. Unfortunately, Dogs can be particularly susceptible in higher pet populations, with weaker immune systems (puppy or aged pet) or under any kind of stress or changed environment. Bordatella is normally a mild airborne virus, which can be picked up ANYWHERE. Canine Influenza Virus (CIV) is a highly contagious and dangerous airborn flu virus. The onset of symptoms can be similar to kennel cough, (dry hacking cough) however, this virus can cause high fevers, lethargy, congestion, nasal discharge and can turn into pneumonia. A good indicator of a sick pet is they don't want to eat-ANY SIGNS of these issues, call us and/or take your pet to the vet right away.

While All Tails does everything in their power to keep the building as clean, sanitary (UV Filters),and ventilated as possible, there is NO guarantee that your pet is 100% protected from these AIRBORNE viruses. Just like humans get sick, dogs can also. It is our goal to educate you about these airborn bugs, so you know the true facts, symptoms and risks. Please get our informational brochures upon drop off. ** Waiver- I understand and have read the facts and risk on the Bordatella and Canine Influenza virus. I understand that even though my pet is vaccinated he/she can still contract the virus. I will not hold All Tails 'R' Waggin' or their employees responsible in the event that my dog catches Canine cough, Canine Influenza or any other communicable illness. .